Privacy Policy

Last Updated: August 14, 2025

Furless Permanent / Furless Hair Removal Center LLC (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.furlesspermanent.com, make a booking via Fresha, or otherwise interact with us.

By using our website and services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Data: Name, phone number, email address, date of birth, and address (where applicable).
  • Booking and Service Information: Treatment details, appointment history, and preferences (collected via Fresha).
  • Payment Information: Card details processed securely by our payment providers (Fresha) and never stored on our servers.
  • Website Usage Data: Information such as IP address, browser type, and pages visited, collected through cookies and analytics tools.
  • Marketing and Communication Preferences: Details you provide when opting into newsletters or promotions.

2. How We Use Your Information

We use your information to:

  • Process and manage your bookings and payments.
  • Provide treatments and services effectively.
  • Communicate confirmations, reminders, and updates.
  • Improve our website and services using analytics and feedback.
  • Send promotional offers (only if you have opted in, with the ability to opt out anytime).
  • Comply with legal, accounting, or regulatory requirements.

3. How We Share Your Information

We do not sell, rent, or trade your personal data. We may share your data only with:

  • Payment processors (Fresha Pay) for secure transaction processing.
  • Service providers such as website hosts, analytics tools (e.g., Google Analytics), and email platforms.
  • Regulatory or legal authorities, where required by UAE law.

All third parties are contractually required to protect your data and use it only for the services they provide to us.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience.
  • Understand site usage and performance.
  • Deliver personalised advertising through Google Ads, Meta (Facebook/Instagram), and similar platforms (including remarketing).

You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy (coming soon).

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers and SSL encryption.
  • Restricted staff access to sensitive data.
  • Third-party payment processors that meet PCI-DSS standards.

While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed 100% secure.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Deliver our services.
  • Meet legal, tax, or regulatory obligations.
  • Resolve disputes or enforce agreements.

After this period, your data will be securely deleted or anonymised.

7. Your Rights

Under UAE law, you have the right to:

  • Access and request a copy of the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Withdraw consent for marketing communications at any time.
  • Object to certain processing activities (subject to applicable law).

To exercise these rights, please contact us at privacy@furlesspermanent.com.

8. International Data Transfers

Because we use Shopify (a global platform) and Fresha, your data may be processed outside the UAE. We ensure any transfer meets UAE PDPL requirements for adequate protection.

9. Third-Party Links

Our website may link to third-party sites (including Fresha for bookings). We are not responsible for their privacy practices. Please review their privacy policies when using their services.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page, with the “Last Updated” date updated above. We encourage you to check this page periodically.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us:

Furless Permanent
Email: info@furlesspermanent.com
Phone: +971 800 387 5377
Address: DNIC Building – 1st Floor – Office 116, Sheikh Zayed Road, Al Wasl, Dubai, UAE