Front Desk Administrator – Riyadh

Front Desk Administrator – Riyadh

Furless Permanent

Reporting to: KSA Operations Manager
Location: Riyadh, Saudi Arabia

Position Purpose

The Front Desk Administrator plays a key role in driving sales growth and client retention while delivering a warm, professional, and seamless experience for every guest.

This role manages reception operations, sales follow-up, appointment scheduling, and retail support, ensuring all front-of-house activities meet Furless standards and comply with Saudi Municipality regulations.

Key Responsibilities

1. Client Experience & Reception

  • Greet, register, and guide clients with warmth and professionalism, ensuring every visitor feels welcomed and valued
  • Maintain clear communication in English and/or Arabic; respond to phone, WhatsApp, and email inquiries promptly and accurately
  • Manage appointment bookings, confirmations, and reminders to maximize show-up rates
  • Handle complaints empathetically and resolve issues quickly to preserve client loyalty
  • Ensure reception and waiting areas reflect Furless premium standards — clean, organized, and inviting

2. Sales & Client Retention

  • Promote treatments, packages, and retail products confidently and professionally
  • Educate clients on home-care routines and follow-up treatments to encourage repeat visits
  • Track and follow up with lapsed or prospective clients to increase return rates
  • Meet or exceed monthly sales and upselling targets
  • Support in-branch marketing and promotional activities to boost new-client acquisition
  • Maintain accurate client records, purchase history, and preferences for personalized service

3. Administrative & Operational Support

  • Record all bookings, payments, and transactions accurately in the CRM/POS system
  • Perform daily cash-up and reconciliation in coordination with Finance
  • Generate and submit daily and weekly performance reports (appointments, revenue, client feedback)
  • Maintain compliance with Saudi Municipality standards on hygiene, safety, and documentation
  • Coordinate with Operations on maintenance, supplies, and equipment servicing

4. Professionalism & Team Alignment

  • Uphold the Furless brand image — polished, professional, and client-focused at all times
  • Collaborate with therapists, treatment coordinators, and management to ensure smooth client flow
  • Participate in training sessions to improve sales, service, and retention skills
  • Demonstrate punctuality, accountability, and flexibility with shifts

Qualifications & Skills

  • High school diploma or higher (Diploma in Administration or Customer Service preferred)
  • 1–3 years of experience in front desk, sales, or customer service (beauty, wellness, or hospitality preferred)
  • Proficiency in MS Office and CRM/booking systems (Fresha experience preferred)
  • Fluent in English (required); Arabic is an advantage
  • Strong sales, upselling, and relationship-building skills
  • Excellent organization and multitasking abilities
  • Understanding of Saudi Municipality hygiene standards (training provided)

Personal Attributes

  • Sales-driven with a strong service mindset
  • Professional, approachable, and emotionally intelligent
  • Reliable, detail-oriented, and accountable
  • Calm and confident under pressure
  • Passionate about beauty, wellness, and client experience

Work Schedule & Compensation

  • Hours: 48 hours per week / 2 days off (rotational)
  • Compensation: Competitive salary + commission (based on performance)
  • Benefits: Medical insurance, training programs, and career development opportunities

Application Process

Interested candidates can submit their CV and cover letter to:
careers@furlesspermanent.com