Front Desk Administrator

Dubai

Reporting To: Operations Manager

Position Purpose: The Front Desk Administrator plays a key role in ensuring a smooth and welcoming experience for clients while managing administrative tasks efficiently. This role is responsible for handling client interactions, scheduling appointments, assisting with sales, and maintaining a professional and organized reception area.

Key Responsibilities:

1. Client Experience & Reception Duties:

  • Greet and welcome clients in a friendly, professional, and courteous manner.
  • Direct clients to the appropriate service area and notify staff of their arrival.
  • Answer all calls promptly (within 3 rings) and respond to inquiries professionally.
  • Maintain clear and effective verbal and written communication with clients, colleagues, and suppliers.
  • Assist clients with booking and rescheduling appointments.
  • Provide accurate and immediate responses to client inquiries and concerns.
  • Maintain a positive, professional demeanor to enhance the client experience.

2. Administrative & Operational Support:

  • Ensure the reception area is clean, organized, and well-maintained at all times.
  • Log and maintain accurate records of calls, bookings, and client requests.
  • Compute and record financial transactions, ensuring accuracy in cash handling.
  • Count money in the register at the beginning and end of shifts, ensuring correct amounts and adequate change.
  • Assist with data entry, record-keeping, and preparing reports as required.
  • Follow and enforce center policies, including DHA salon compliance standards.

3. Sales & Retail Support:

  • Utilize sales skills to promote retail products, treatment packages, and special offers.
  • Educate clients on homecare recommendations to support their treatment plans.
  • Assist in achieving center sales targets by upselling relevant services.

4. Professionalism & Teamwork:

  • Maintain a well-groomed and professional appearance in line with company standards.
  • Communicate in English or Arabic at all times to ensure clear client interactions.
  • Establish and maintain strong working relationships with colleagues and management.
  • Report any client concerns, staff issues, or operational challenges to management promptly.
  • Be punctual, dependable, and flexible with work schedules based on center needs.
  • Continuously seek opportunities to improve service quality and efficiency.

Qualifications & Skills:

  • Education: High school diploma or equivalent (Diploma in Administration, Customer Service, or related field preferred).
  • Experience: 1-2 years of experience in a front desk, customer service, or administrative role (preferably in beauty, wellness, or hospitality).
  • Technical Skills: Proficient in MS Office (Word, Excel, Outlook) and scheduling/CRM software.
  • Communication: Strong verbal and written communication skills in English and/or Arabic.
  • Customer Service: Excellent interpersonal skills with a client-focused approach.
  • Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
  • Sales & Upselling: Ability to recommend products and services to clients professionally.
  • Compliance Awareness: Understanding of DHA salon hygiene and safety standards is a plus.

Personal Characteristics:

  • Honest and trustworthy
  • Friendly, approachable, and patient
  • Professional and well-presented
  • Dependable and responsible
  • Strong attention to detail
  • Able to work well under pressure

Key Performance Indicators (KPIs):

  • Client Satisfaction Rate: Maintain positive client feedback and repeat visits.
  • Appointment Accuracy: Ensure correct scheduling with minimal errors.
  • Sales Contribution: Meet revenue targets.
  • Operational Efficiency: Maintain an organized, well-managed reception area.
  • Regulatory Compliance: Adhere to DHA hygiene and salon standards at all times.

Work Schedule & Compensation:

  • Location: Mirdif Branch
  • Work Hours: 48 hours a week over 5 days a week
  • Salary: Competitive, based on experience, with potential performance-based incentives

Application Process:

Interested candidates should submit an updated CV along with a brief cover letter highlighting relevant experience to careers@furlesspermanent.com