POSITION: Electrologist/Therapist
REPORTING STRUCTURE
- Reports to: Branch Manager/Branch Supervisor
- Positions Supervised: None
ROLE OVERVIEW
The Electrologist/Therapist is responsible for delivering high-quality electrolysis and facial treatments, ensuring an exceptional client experience, and maintaining the highest standards of hygiene and professionalism. The role involves client retention, upselling services and products, and contributing to the overall success of the center by fostering long-term client relationships.
KEY RESPONSIBILITIES
- Provide expert electrolysis and facial treatments in compliance with Furless Treatment Protocols and industry best practices.
- Ensure the highest level of client care, offering personalized treatment plans and expert advice to enhance client satisfaction and results.
- Drive client retention by building strong relationships, educating clients on the benefits of regular treatments, and following up on their progress.
- Proactively promote and upsell relevant services and retail products to maximize revenue and enhance client results.
- Maintain a professional and welcoming environment, ensuring cleanliness and adherence to strict hygiene standards.
- Work collaboratively with team members and management to achieve business goals and maintain service excellence.
- Continuously update knowledge and skills to stay current with industry advancements and treatment techniques.
- Uphold the brand’s reputation by demonstrating professionalism, integrity, and a commitment to excellence in all client interactions.
QUALIFICATIONS & EXPERIENCE
- Minimum Grade 12 education. Beauty Therapy diploma is a plus.
- DHA eligibility for beauty therapy professional license preferred.
- minimum 2+ years of experience as a professional electrologist or therapist.
- Proven ability to retain clients and upsell services and products.
REQUIRED COMPETENCIES & SKILLS
- Strong interpersonal and communication skills with a client-centric approach.
- Ability to build and maintain long-term client relationships.
- Sales and upselling skills to promote additional treatments and retail products.
- High level of professionalism, reliability, and integrity.
- Strong teamwork ethic with the ability to contribute to a collaborative work environment.
- Detail-oriented with a commitment to maintaining hygiene and treatment standards.
WORK ENVIRONMENT
- Indoor professional setting.
- Shift-based work schedule.
